Shipping Information

At Stanley Magasin, we are committed to delivering your professional tools efficiently and securely. Below you’ll find all the details about our shipping process.

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods & Delivery Times

Standard Shipping (€12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Tracking information provided

Free Shipping (Orders over €50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Tracking information provided

Shipping Areas

We ship worldwide, with the exception of some Asian countries and remote areas. If you’re unsure whether we deliver to your location, please contact our customer service team before placing your order.

Returns & Exchanges

Your satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a straightforward return and exchange policy.

Return Conditions

  • You have 15 days from the date of receipt to initiate a return or exchange
  • Products must be in their original condition: unused, with all accessories and original packaging
  • Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product

Non-Returnable Products

For quality assurance and regulatory compliance, the following items cannot be returned or exchanged:

  • Used power tools (Agrafeuse, Affleureuse, Boulonneuse, Burineur, Carotteuse, Cisaille)
  • Consumables (Batterie et chargeur, Balai/pelle/brosserie)
  • Customized or made-to-order products
  • Products damaged by improper use

Return Process

  1. Contact our customer service by email at [email protected] using the return request template below
  2. Our team will send you a Return Merchandise Authorization (RMA) number and shipping instructions within 48 hours
  3. Carefully package the product with all accessories and proof of purchase
  4. Ship the package to:
    Stanley Magasin – Service Retours
    76 Boulevard des Italiens
    Paris, FR 37324
    (Remember to include the RMA number on the package)
  5. Once we receive and inspect the product, we’ll notify you about the status of your request

Return Request Template

Subject: Return/exchange request – Order #[order number]

Dear Customer Service,

I would like to initiate a [return/exchange] for the following product(s) from my order #[order number]:

  • [Product name]: [Quantity] – [Reason for return/exchange]
  • [Product name]: [Quantity] – [Reason for return/exchange]
[For exchanges, please specify the replacement product desired]

Best regards,

[Your full name]
[Your email address]
[Your phone number]
[Original shipping address]

Refunds

  • Refunds will be processed within 5-10 business days after we receive and inspect the returned product
  • The refund will be issued to the original payment method (Visa, MasterCard, JCB or PayPal)
  • For card payments, the credit will appear on your account according to your bank’s processing time (typically an additional 2-3 days)
  • Original shipping costs are non-refundable unless the return is due to our error

Questions?

Our dedicated team is available to answer any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond as quickly as possible.

Stanley Magasin – Professional excellence at your service